Terms & Conditions

Terms and Conditions of Use

Please review these terms and conditions (the “Terms”) before initiating any purchase of our services.

These Terms govern the relationship between you and BEYOND BORDERS BOUTIQUE LTD (Company No. 14901053), registered in England and Wales, with its registered office at Dept 6185a, 126 East Ferry Road, Canary Wharf, London, England, E14 9FP, represented by Sergi-Emili Martinez Pallares (“we”, “us”, “our” or the “Company”) concerning your use of the Company’s website and related services, including all information, text, graphics, software, and services available for your use (the “Content”).

By accessing or using any portion of the Service, you confirm that you have read, understood, and agree to be legally bound by these Terms, thereby forming a binding agreement between you and the Company. If you do not agree, you must immediately cease using the Service and delete your account.

Receipt of the full payment for information materials ordered by the User on the Website and/or the commencement of use of freely available information materials constitutes the User’s full and unconditional acceptance of these Terms.

1. GENERAL PROVISIONS AND DEFINITIONS

1.1. These Terms are binding upon all Customers who order information and consulting services (nutrition plans) on the Contractor’s website at eatplandone.com (the “Website”).

1.2. These Terms set out the procedure and conditions for the Contractor’s provision of information and consulting services (nutrition plans) at the Customer’s request placed via the Website.

1.3. The Customer’s actions to arrange and confirm the information and consulting services included in an Order constitute full and unconditional acceptance of these Terms. By accepting, the Customer agrees to all provisions herein.

1.4. For the purposes of these Terms, the following definitions apply:

• Customer — a natural person with full legal capacity who places an Order on the Contractor’s Website based on their own request for services.
• Contractor — BEYOND BORDERS BOUTIQUE LTD (Company No. 14901053), Dept 6185a, 126 East Ferry Road, Canary Wharf, London, England, E14 9FP, represented by Sergi-Emili Martinez Pallares.
• Service — an information and consulting service provided by the Contractor, including the purchase of a nutrition plan based on data and preferences supplied by the Customer. The list of nutrition plans offered by the Contractor is available on the Website.
• Additional services — the Services may also encompass: personalized meal plans by goal, macro/micro-nutrient guidance, grocery/recipe suggestions, check-ins and progress reviews, lifestyle/behavioral recommendations, and educational materials.
• Order — a duly completed Customer request on the Website specifying the services to be received. By placing an Order, the Customer concurrently consents to the processing of their personal data.
• Website (Site) — the web resource at eatplandone.com serving as the official source of information about the Contractor and its services.
• Price List — the current catalog of the Contractor’s services with prices, published on the Website and forming an integral part of these Terms.
• Parties — collectively, the Customer and the Contractor.
• Personal data processing — any operation or set of operations performed on personal data, such as collection, registration, accumulation, storage, adaptation, alteration, updating, use, dissemination (including distribution, sale, transfer), anonymization, and destruction, including by automated means.
• Personal data — information relating to the Customer, including surname, given name, patronymic (if any), date of birth, place of residence, contact details, and other information used by the Contractor for identification.
• Acceptance — full and unconditional agreement to these Terms.
• Confirming actions — actions that evidence the voluntary consent of the Customer (or their Representative) to comply with these Terms, including: registering on the Website, ordering services via the Website or by emailing info@eatplandone.com, beginning to receive information and consulting services, paying for services, and other actions provided by law.

2. SUBJECT OF THE TERMS

2.1. The Contractor agrees, under these Terms, to provide services at the prices indicated on the Website; the Customer agrees to pay for and accept the services in accordance with these Terms.

2.2. By confirming an Order, the Customer simultaneously confirms that:
— they have independently reviewed these Terms, have no reservations or objections, and voluntarily undertake to comply with them;
— they give informed and voluntary consent to the provision of services and to the processing of personal data.

2.3. The Contractor guarantees that all Customer information containing confidential data will be handled in accordance with the principles of confidentiality and applicable requirements under the Law of England and Wales.

2.4. The Customer confirms that they have read and agree with the Contractor’s Price List published on the Website.

2.5. These Terms apply uniformly to all Customers.

3. PRICE AND PAYMENT TERMS

3.1. The Customer shall pay 100% of the service cost based on the Contractor’s current Price List.

3.2. The list of services, their prices, and performance timelines are specified in the current Price List on the Website and may be modified unilaterally by the Contractor without prior notice to Customers.

3.3. Payment shall be made in the currency stated on the Website, by bank transfer against the Contractor’s invoice or via another payment method available on the Website.

3.4. The Customer must pay for all services specified in the Order prior to service provision, using the methods set out on the Website and in these Terms.

3.5. The Customer’s payment obligation is deemed fulfilled upon receipt of the full funds into the Contractor’s bank account.

3.6. Services may be paid for by a third party.

3.7. The Customer is responsible for the accuracy of their payments.

3.8. Failure by the Customer to pay for ordered services constitutes a breach of these Terms and results in the termination of the Contractor’s obligations in full. In such case, the Customer shall reimburse the Contractor for any expenses already incurred in connection with providing the services as of the date of the Customer’s unilateral withdrawal.

4. ORDERING PROCEDURE

4.1. Services are provided upon Order. To place an Order, the Customer completes the registration form on the Website, selects the required services, submits the Order, and selects a payment method. Placing and confirming the Order signifies that the Customer has familiarized themselves with the service, its price, and the performance terms.

4.2. Upon receipt, the Contractor processes the Order.

4.3. Service results are provided exclusively in electronic form as a PDF and sent to the Customer’s e-mail address or made available for download from the Website.

4.4. Services are deemed received by the Customer upon actual provision by the Contractor, as evidenced by the Contractor’s records.

4.5. If additional services become necessary during performance, they must be ordered separately and paid for independently.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. Contractor’s obligations

5.1.1. Provide services to the Customer in accordance with these Terms and ensure appropriate service quality.
5.1.2. Provide services within the timelines specified in the Price List on the Website, subject to the Customer’s compliance with these Terms.
5.1.3. Provide necessary service and information/consulting support within the scope offered.
5.1.4. Not disclose Customer information to third parties. All Customer information is confidential and not subject to disclosure, except as required by applicable law of England and Wales.
5.1.5. Promptly notify the Customer, via the e-mail listed in the Order, if the Contractor is unable to provide the service within the stated period.

5.2. Contractor’s rights

5.2.1. At its discretion, amend the Price List (the official document containing the full list of services under these Terms) by posting an updated Price List on the Website. Changes take effect upon publication and apply to Orders placed and confirmed thereafter.
5.2.2. Offer the Customer the Services provided by the Contractor.
5.2.3. Require strict compliance by the Customer with these Terms.
5.2.4. Require timely payment for services provided.
5.2.5. Conduct promotions, offer discounts, and provide additional benefits.
5.2.6. Receive necessary information from the Customer as set out in these Terms.
5.2.7. Refuse to provide services prior to commencement if:
a) the Customer fails to pay for services as per the Order;
b) the Customer has contraindications for information/consultation of this nature.
5.2.8. If the Customer breaches these Terms, unilaterally cease service provision; in such case, amounts paid for Services actually provided are non-refundable.
5.2.9. Initiate amendments and additions to these Terms.
5.2.10. Engage third parties and external organizations to perform under these Terms, subject to confidentiality obligations.
5.2.11. At its discretion, run marketing and other promotional activities that temporarily allow ordering services on more favorable terms.

5.3. Customer’s rights

5.3.1. Receive accurate, complete, and accessible information about services, pricing, and payment terms.
5.3.2. Independently determine, based on the current Price List, the services to be received under these Terms.
5.3.3. Contact the Contractor with suggestions, statements, and feedback regarding the services.
5.3.4. Withdraw from services in accordance with applicable law.
5.3.5. Receive services in a timely and quality manner, subject to following recommendations.
5.3.6. Choose any payment method for the Order from those offered by the Contractor.

5.4. Customer’s obligations

5.4.1. Pay for the Contractor’s services in full pursuant to the Order.
5.4.2. Comply with the agreed timetable for service provision.
5.4.3. Provide personal data and other information/documents necessary for service performance.
5.4.4. Independently check current prices on the Website.
5.4.5. Before ordering, carefully review the service content and essential terms, including the list and cost of services and the procedure for their provision and payment.

6. SERVICE DELIVERY TERMS

6.1. Services are provided for a fee under these Terms.
6.2. Services are deemed received upon actual provision by the Contractor, as confirmed by the PDF results sent to the Customer’s e-mail specified in the Order.
6.3. The service delivery period is specified on the Website and is calculated from the next business day following receipt of the Order and full payment.

7. CUSTOMER PERSONAL DATA

7.1. The Customer agrees to transfer their personal data to the Contractor in accordance with these Terms and the consent provided when placing the Order.
7.2. The Customer consents to the processing of their personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable international norms and instruments on personal data protection, as well as relevant legislation under the Law of England and Wales.
7.3. The Customer acknowledges that the owner of the database in which the Customer’s personal data is stored is BEYOND BORDERS BOUTIQUE LTD.
7.4. By ticking the box “I consent to the processing of personal data”, the Customer confirms and grants the Contractor consent to transfer (disclose/distribute) their personal data to controllers and/or third parties where lawful.
7.5. The purpose of processing the Customer’s personal data is to enable the Contractor to provide services in accordance with these Terms and to grant the Customer quick and convenient access to their personal data for expedited Order fulfillment.

8. CONFIDENTIALITY

8.1. For the purposes of these Terms, the Customer shall provide personal data (including surname, given name, patronymic if applicable, date of birth, identity document details, registration/residential address, contact details, etc.).
8.2. Information concerning the Customer’s health, diagnosis, and other information obtained during service provision is treated as confidential under these Terms.

9. CLAIMS AND DISPUTE RESOLUTION

9.1. If any deficiencies in service provision are discovered, the Customer may submit a claim to the Contractor within thirty (30) calendar days from the date of receipt of the results.
9.2. In the event of a claim, the Customer shall send it by email to info@eatplandone.com. The Contractor will review the claim within thirty (30) calendar days of receipt.
9.3. Disputes and disagreements arising during performance of these Terms shall, where possible, be resolved through negotiations between the Parties.
9.4. Pre-trial dispute resolution is mandatory and entails submission of a claim by one Party, to be considered by the other Party within thirty (30) days.
9.5. All disputes arising from or in connection with these Terms shall be resolved by the courts in accordance with rules of subject-matter and territorial jurisdiction. The Law of England and Wales applies to the Parties’ legal relations.

10. LIABILITY

10.1. For non-performance or improper performance of obligations under these Terms, the Parties are liable in accordance with applicable law of England and Wales.
10.2. The Contractor is not liable for service quality where the Customer breaches these Terms.
10.3. The Parties are released from liability for partial or complete failure to perform, or improper performance, if caused by force majeure or other circumstances beyond their control (including natural disasters, governmental acts, epidemics, armed conflict, martial law, pandemics, strikes, decisions of competent authorities, etc.) that prevent performance.
10.4. The Contractor is not liable for disclosure of Customer information during use of the Website if such disclosure results from circumstances beyond the Contractor’s control and which could not reasonably have been prevented or remedied (including hacker attacks, theft of information from the Website, the Customer’s posting of confidential information on external resources, etc.).
10.5. The following do not in themselves indicate inadequate service quality:
— the Customer obtained similar services elsewhere whose results differ from those of the Contractor;
— complications arising after service provision due to the Customer’s gross non-compliance with recommendations provided by the Contractor’s personnel.
10.6. The Customer is informed that services related to meal plans are not an exact science; therefore, the Contractor cannot guarantee specific or positive outcomes. The Customer understands that due to pre-existing conditions and individual variability, the services may not produce the expected result and may even lead to deterioration in health, atypical reactions, or complications not accounted for in prevailing information/consulting standards or described in specialized literature.
10.7. The Parties understand and acknowledge that the services provided do not constitute medical advice and cannot be considered a doctor’s prescription.
10.8. A result that differs from the Customer’s expectations does not, by itself, evidence inadequate quality of the service provided.
10.9. The Customer is solely responsible for:
— the accuracy and completeness of information requested by the Contractor in connection with performance under these Terms;
— timely notifying the Contractor of all circumstances, including new circumstances, that may affect the desired outcome (e.g., health conditions, medication use, harmful habits).
10.10. The Customer acknowledges and accepts full responsibility for all risks — including health-related risks — arising from following the Contractor’s recommendations. Implementation of dietary or lifestyle advice is voluntary and at the Customer’s own discretion and risk. The Contractor is not liable for adverse effects, complications, or other consequences resulting from the Customer’s decision to follow such recommendations.
10.11. The Customer acknowledges that, where a repeat request contains the same or substantially similar data as previously provided, the Contractor’s recommendations or services may differ due to methodological updates, refinements of internal algorithms, adjustments in professional judgment, or contextual interpretation. Such differences do not constitute grounds for claims regarding quality, consistency, or reliability.

11. MISCELLANEOUS

11.1. The Customer’s acceptance of these Terms confirms that they have familiarized themselves with these Terms and with documents forming integral parts hereof. The date of conclusion is the date the Customer places an Order on the Website and/or pays for the Services included in the Order.
11.2. By confirming an Order on the Website — e.g., by ticking “I agree with the terms and conditions” or similar — the Customer agrees to these Terms (which they have read and understood) and agrees to receive advertising messages and e-mails from the Contractor at the mobile phone number and e-mail address provided on the Website. Upon written request by the Customer to info@eatplandone.com, their contact details will be removed from the distribution list.
11.3. By accepting these Terms, the Customer agrees and acknowledges they are bound to perform and comply with them. Claims of ignorance or unfamiliarity with these Terms will not be accepted.
11.4. The Contractor is not responsible for Internet functionality or for the Customer’s inability to access information regarding this offer.
11.5. If any provision of these Terms is found invalid, unlawful, or unenforceable, such decision shall not affect the validity, legality, or enforceability of the remaining provisions.
11.6. By adhering to these Terms, the Customer confirms that they have received an electronic copy of these Terms in a form that prevents alteration, have fully read the terms, have no reservations or objections, and undertake to duly perform their obligations hereunder.