Refund and Returns Policy

Last updated:23/10/2025

Eat Plan Done (“we”, “us”, “our”) offers digital meal plans and online nutrition tools to help you eat in a way that supports your goals, routine, and body.

Plans and services are delivered online (for example, via email, download, or access to your personal diet journal).

Because our products are digital and available almost immediately after purchase, payments on eatplandone.com are generally non-refundable. This page explains when that rule applies and the few situations where we may look at a refund as an exception.

This Policy does not limit any rights you may have under mandatory consumer law in your country.

1. Before you purchase

Please read the plan description, target audience, and requirements carefully before paying. Our plans are tailored to different lifestyles and goals (office workers, busy moms, sporty routines, vegan, gluten-free, etc.).

If you’re unsure whether a plan is right for you, it’s better to contact us in advance instead of buying “to check and maybe refund later”.

2. What you receive

Once your payment is completed, you typically get:

• access to the chosen digital meal plan;
• access to your personal diet journal or account area (where applicable);
• any other digital resources described on the plan page.

As soon as that access exists, the plan is considered delivered and your purchase is treated as complete.

3. Situations that are not refundable

In almost all cases, we do not offer a refund if:

• you simply changed your mind;
• you haven’t started the plan yet, or you’ve decided not to use it anymore;
• you don’t like the meals, ingredients, or style, but the plan matches the description on the product page;
• you did not get a specific result (for example, a certain number of kilos lost) – nutrition results depend on many factors we do not control;
• you chose a plan that clearly wasn’t intended for your situation (for example, an office-worker keto plan when the page says it’s for sedentary office workers, but you needed something else);
• you simply didn’t use your account or journal, even though access was working.

If your situation looks like one of the above, we will very likely not refund.

4. When you should still reach out to us

That said, there are a few situations we treat as exceptional. In those cases you should email us, and we’ll review your request.

We’ll consider your case more carefully if:

4.1 Your phone or bank card was stolen / misused

For example:

• your phone, laptop, or other device with stored payment details was lost or stolen, and someone used it to buy a plan;
• your bank card or payment method was compromised and used without your permission.

In these situations, we normally ask you to:

• first contact your bank or payment provider and follow their fraud procedures;
• then email us with:
  • a short explanation of what happened;
  • a screenshot or statement showing the transaction;
  • any confirmation from the bank that your card or account was blocked / flagged.

If it is clear that you did not authorize the payment, we may decide to refund it.

4.2 You honestly did not understand what or why you were paying

We don’t mean “I didn’t read the page properly”. We mean real confusion, for example:

• you accidentally bought the same plan twice within a short period;
• a minor or elderly relative completed the payment without understanding it;
• due to an obvious technical or display error, it was not reasonably clear what was being sold or that a charge would be made.

In these cases, we’ll look at:

• what the product and checkout pages showed at the time;
• whether your plan and journal have already been accessed or used;
• any screenshots, explanations, or documents you send us.

4.3 You never received access because of a technical failure on our side

You can also write to us if:

• payment went through, but you never received any access (no email, no link, nothing in your account);
• the access link or page we sent consistently fails due to an error we can see on our servers or systems.

Our first step will not be an immediate refund. We will first try to:

1. resend the access instructions;
2. help you log into your account or journal;
3. provide the same content through another technical route, if necessary.

If, after a reasonable effort on our side, we still cannot provide access, we may refund that specific purchase.

Note: issues caused solely by your email filters (spam), full inbox, old browser, or unstable internet connection are not automatically a reason for a refund, but we’ll try to help you get in.

4.4 Rare, clearly documented “life happens” cases

If something serious and unexpected happens (for example, a sudden health situation or another major event) that makes it impossible to start or use your plan at all, you are welcome to explain it to us.

We do not promise a refund in such cases, but we will read your message carefully and decide in good faith.

5. How to contact us about a refund

If you believe your situation fits one of the exceptional cases above, please email us:

Refund email: info@eatplandone.com

To help us actually review your request, please include:

• your full name;
• the email address you used at checkout;
• date (and, if you can, approximate time) of the payment;
• the name of the plan or service you purchased;
• a clear explanation of what happened and why you are asking for a refund;
• any supporting documents (screenshots, a highlighted bank statement, fraud report reference, error messages, etc.).

If we need more information, we’ll reply and ask.

6. How we handle requests and timing

• Refund emails are handled in the order we receive them.
• We always try to respond and resolve cases as soon as it is reasonably possible.

However, it’s important to understand: We do not guarantee a specific response time or a fixed deadline for making a decision.

The time needed can depend on:

• how many requests are currently in our queue;
• how complex your situation is;
• whether we need to check anything with banks or payment processors.

Whether a refund is granted, denied, or partially granted is decided by Eat Plan Done at its sole discretion, within the limits of applicable law.

7. If a refund is approved

If we agree to refund you:

• we will usually send the money back using the same payment method you used, if that is technically possible;
• once we initiate the refund, the speed at which funds appear on your statement depends on your bank or payment provider;
• where allowed by law, any non-recoverable third-party fees (for example, payment-gateway charges or currency-conversion fees) may be deducted from the refund amount.

8. Chargebacks

If you choose to open a chargeback or dispute with your bank or card issuer:

• we may temporarily restrict or remove access to your Eat Plan Done account, plans and journal linked to that transaction, while the bank is investigating;
• we will provide the bank or payment provider with information about the transaction and this Policy.

If we have already refunded you directly for a payment, you agree not to seek an additional refund for the same transaction via chargeback.

9. Changes to this Refund Policy

We may update this Policy from time to time. The latest version will always be available on eatplandone.com and will apply from the date it is published, unless we state otherwise.

By continuing to use our Website and services after any changes take effect, you accept the updated Refund Policy.